Quality Management of Client Care in the Hair and Beauty Sector
- Information on different quality assurance and inspection processes used within businesses in the hair and beauty sector.
- Information on approaches to quality management used within business in the hair and beauty sector.
- An evaluation of your own quality management of client care.
Using the information, produce a report that analyses client expectations for a business and recommend ways of improving clients service experience.
The report should also include:
- A client satisfaction survey that has been conducted which explains the approaches used
- An evaluation of the effectiveness of your recommendations
- A proposed continuous programme and processes for measuring quality management
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