Motivation to Work
1. In Chapter 7 of Reframing Organizations,
the authors discuss how to improve human resource management in organizations.
One piece of advice they offer is “reward well.” They buttress this view by
providing a quote from the successful CEO of Costco: “If you pay the best
wages, you get the highest productivity …”
While
it may seem self-evident that good pay yields good results, this view runs
counter to what a number of significant thinkers believe. Click on the
following links and read the short items they contain.
• Abraham Maslow, developer
of the hierarchy of needs concept. http://en.wikipedia.org/wiki/Maslow's_hierarchy_of_needs
• Frederick Herzberg, author
of The Motivation to Work and developer of the hygiene-motivator
dichotomy. http://www.accel-team.com/human_relations/hrels_05_herzberg.html
• Alfie Kohn, author of Punished
by Rewards. Click on https://webs.zd-cms.com/cms/res/files/385/Punished-by-Rewards.pdf to download an excellent
summary by Robert T Whipple of Alfie Kohn’s book, Punished by Rewards.
Read the entire summary (only six pages long), but focus your attention to
Kohn’s seven principles, which are summarized on pp 2-4.
a. Common
sense suggests that pay is a good motivator. The logic is: “You get what you
pay for.”
1. Provide examples of three
different career tracks where people clearly are not focused on earning high
pay.
2. For
each of your examples, describe what the key motivators.
b. Which
of Maslow’s “needs” in his hierarchy of needs are most closely associated with
the idea that “Pay is a good motivator”? Which “needs” do not support this
contention. Explain your answer.
c. Herzberg’s
two-factor theory distinguishes between hygiene-factors and true motivators.
Does the statement that ‘Pay is a good motivator” support the hygiene
perspective or true motivator perspective. Explain your answer.
d. In
his well-known book, Punished by Rewards, Alfie Kohn makes it clear that
tying rewards (including pay) to performance often does not lead to desired
behaviors.
1.
Why does he believe this? Provide
specific examples.
2. Kohn
does not reject the view that rewards (including pay) can yield improved
performance under certain circumstances? According to Kohn, when can
rewards yield desired behavior? What’s the problem with this approach?
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