Quality Management in the Hair and Beauty Sector

Quality Management of Client Care in the Hair and Beauty Sector

You are required to evaluate client care procedures, quality assurance and inspection processes used within the hair and beauty sector. You should include:

• Information on different quality assurance and inspection processes used within businesses in the hair and beauty sector. 
• Information on approaches to quality management used within business in the hair and beauty sector.
• An evaluation of your own quality management of client care.

Using the information, produce a report that analyses client expectations for a business and recommend ways  of improving clients service experience. 

The report should also include:

• A client satisfaction survey that has been conducted which explains the approaches used
• An evaluation of the effectiveness of your recommendations
• A proposed continuous programme and processes for measuring quality management

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Report Writing

Being able to write an effective and well presented business report is one skill that needs to be developed by all Business and Management students. In this task you are being asked to produce a report using an appropriate writing style and presentation. You should receive guidance on both from your module tutor.

Instructions:

In order to prepare for your group oral presentation you have already researched a particular company. In addition for task 6 you have focused on a particular functional area (e.g. HRM, Marketing, Finance, Operation etc.).  You are now being asked to write a short formal report on the present status and future development of that particular functional area in your chosen company. Remember to include a title for your report.

Company: Apple Inc.

Word Limit – 1000 words

Standard Report Structure

Contents List

This should show the full list of sections within the report (including any appendices, reference lists or bibliographic lists) and the page number on which each section begins

1 A Summary

     1.1 A one-page summary which outlines, in no more than three short

            paragraphs (and preferably just one) what the report says

     1.2 You should write this last

     1.3 It should be in the third person and present tense. e.g. 'The report

           considers the arguments in favour of Quality Circles and makes

           recommendations about their adoption. .

2 An Introduction

    2.1 This should give a brief explanation of the aims/context of the report,

            and should include details of any information necessary for the reader

            to understand it. e.g. company size; structure; main activities; your

             role/position; etc.

3 The Main Body of the Report      3.1 This is where you present your main account of the problem or issue you are               writing about.          3.1.1 It should be based on analysis, not intuition, e.g. avoid writing 'I                    feel...          3.1.2 You must backup what you write with evidence and/or argument.                    This means you must substantiate each assertion you make with                    evidence, e.g. extracts from the company annual report, staff survey,                    recent appraisal, interviews, etc.           31.3 You must support opinions with specific examples/evidence (e.g. from       a consultant’s report) or by building a logical argument based on       previously cited examples/evidence          3.1.4 You should make a clear distinction between objective facts and                    personal opinions.       3.2 Ideally this section should be divided into numbered paragraphs             like this briefing sheet, showing which section the paragraph belongs to.

      3.3 Headings for each sub-section should be underlined or in bold.

      3.4 Consider presenting material in the form of diagrams, charts, etc.

            wherever appropriate. These are not only easier to grasp, but also

            reduce the word count.

4 Conclusions

     4.1 This is where you sum up the general conclusions you have

            reached, such as 'The very low staff morale is a result of an autocratic

            management style'.

    4.2 Don't confuse conclusions (where you draw together the threads of the

          preceding discussion to make some overall points) with

          recommendations (where you say what should be done about the

          conclusions you have reached).

   4.3 It is sometimes a good idea to present your conclusions in the form of a

         bullet list, like this:

·         Conclusion 1

·         Conclusion 2

·         Etc.

5 Recommendations

     5.1 This is where you list the actions which your conclusions lead you to

            believe are necessary, e.g. 'The team leader should attend a course in

           modern approaches to management'..           .

     5.2 The recommendations must be based on the analysis and conclusions.

     5.3 Wherever possible, you should include a clear indication of:

o   The priorities

o   The timescale / deadlines for completion

o   Who is to be responsible for taking and/or monitoring the recommended action

o   To whom any action should be reported

o   From who authorisation must be sought

o   The financial budget or source of funds

o   Other costs/resource implications

o   Etc.

6 The List of References

     6.1 This is the list of sources referred to directly in your report. If you

          have mentioned a writer or a book (even a course book) you must give

          full details here of:

o   The writer(s) or editors

o   The date of publication

o   The title

• The publisher

6 The Bibliography (if any)

6.1 The bibliography is where you list details of any books or other sources you

       have consulted in preparing your report which you think it would be useful for

       your reader to know about or be able to consult. You should give the details

       outlined in the section on references above.

7 The Appendices (if any)

Economics for Business and Management: Global Banking System and the Monetary and Fiscal Policies of Governments

The problems in the global banking system have affected most major economies of the world. In response, governments have introduced monetary and fiscal policies to try to improve the situation. With reference to a country of your choice:

a)    Examine how the government of that country has adjusted its monetary and fiscal policy in response to the world downturn. Explain the reasoning behind these adjustments. 

Indicate the problems which are created for the government's finances as a result of it seeking to avoid an even deeper recession. What solutions might you recommend? 

Economics for Business and Management: Free-Market System

”People of the same trade seldom meet together even for merriment and diversion, but the conversation ends in a conspiracy against the public or in some contrivance to raise prices” (Adam Smith, 1776, Book 10, Ch. VIII).

Often, as Adam Smith noted above, the marketplace is influenced by the growth of monopolies, mergers, and cartel-type activities which often use their market power to the disadvantage of consumers.

a)    Examine the arguments in favor of a free-market system of resource allocation

b)    Explain how market failure can occur and suggest how the government in a country of your choice has sought to correct those market failures.

Information Technology and Management Information Systems

Computers are changing every aspect of our lives from entertainment to shopping, from the work we do and where we do it, to how we communicate with friends and relatives. The Internet continues to integrate deeper into our daily activities with the passing of time. It is becoming particularly difficult, if not impossible in numerous markets, to retain leadership without a considered strategy for the use of the Internet and Internet related technology in the business.

Information systems are the foundation for conducting business today. In many industries, survival and even existence is difficult without extensive use of information technology. No longer can we imagine going to work and conducting business without them. As a society we have come to rely extensively on the use of information appliances such as cell phones, iPhones, BlackBerrys, handhelds, and other hardware. Communicating and conducting business is increasingly being carried out through the use of e-mail, online conferencing, and international teleconferencing. Internet technologies have become essential business tools.

From the above two paragraphs, you can realize the importance of the usage of Information Systems, Information technology for a company.

As an individual, you need to select a business enterprise and carry out the following task. You may consider different business sectors like education, transportation, finance, health and many others for your selection.

CASE STUDY: Paper Converters Limited

Paper Converters was formed in 1988 following the merger between Dyson Paper Ltd and Jones Sales Agents Ltd.

Alan Dyson, who founded Dyson Paper, is a production engineer.  All of his working life he has sought to instil a culture in which every employee knows what their job is, and that each individual’s job forms part of the greater whole.  He is a very systematic man who believes that operational efficiency is the result of structure and control.

Barry Jones, who founded Jones Sales Agents, is a salesman.  Barry believes that success is achieved when each individual is prepared to accept responsibility not only for their own work, but also for the outputs of the team as a whole.

The two men had been great friends since childhood although their respective companies were located 60 miles apart at the time of the merger.  This was because when Alan Dyson founded his company in 1983 the British Government was offering incentives for businesses to start up in the town of Corby.  This was during the recession of the early 1980s and followed the closure of a steelmaking plant in the town which had been the major employer.  This government intervention was an attempt to mitigate the level of unemployment in the town.  The offices of Jones Sales Agents were in Stevenage which is where both men grew up.

Immediately after the merger the two parts of the organisation continued to operate from their separate premises.  Until 1989 the main product lines were cash register rolls sold to major UK retailers, ASDA and Boots the Chemist were the largest customers.  At a strategy meeting in early 1989 Barry Jones suggested that the company should refocus.  Marketing research indicated that the customers of the retailers, ultimately the end-user of Paper Converters products, tended to keep the cash register receipt for less than two hours.  The usual process was that the customers checked their purchases against the cash register receipt and then discarded it.  As the product was regarded as a throw-away product the retailers placed little value on the cash register roll and purchased mainly on the basis of price.  This meant that Paper Converters operated on low margins.  Barry was looking for markets where they could use their existing technology and experience yet achieve higher margins.  As their business was basically paper roll manufacturing he looked for markets that required paper rolls.

During the 1980s fax technology had improved to the point where machines had reduced in price from over £3,000 each to less than £500 each.  Forecasts were that prices would drop even further due to technological improvements and economies of scale.  It was predicted that by the mid-1990s virtually every office and many homes would be using fax machines.  In 1989 fax machines had become the most common way of sending documents that were required urgently.  These documents usually contained important information and so copies of the faxes were highly valued by the users.  This contrasted starkly with the value that was placed on cash register receipts.  Fax machines generally printed their output on thermal paper rolls.  Although Paper Converters used plain paper to produce cash register rolls Alan Dyson agreed that to produce fax rolls all they had to do was to manage the tension applied to the paper during winding because thermal paper was not as strong as plain paper.  Although thermal paper was much more expensive the gross margin on a fax roll sale would be ten times greater than a cash register roll sale.  The directors approved the refocus on the condition that the existing business with cash register roll customers was not neglected.

Within five years sales had increased to the point where, despite the addition of new machinery and the acquisition of premises adjacent to the original unit, the production capacity of the manufacturing unit was being stretched to its limits.  Sales forecasts indicated that company would continue to increase their market share.  The production capacity was quickly becoming a limiting factor in terms of further growth.  The directors decided that the way forward for the company was to acquire larger premises.  When the directors identified the building that would enable them to install the additional machinery required allowing production volumes to support sales volume forecasts it also decided to relocate the sales office staff into the same building.

Although the staff from the sales office already knew the administration and production staff, they had never worked particularly closely together.  Within one month of all staff being relocated onto one site tensions among the staff were becoming apparent.  Within three months both Alan and Barry were receiving complaints from members of their teams about the “unreasonable” behaviour of the other staff.  The directors could see the results of the tension, but could not identify the cause.  As a result the tension has continued.

After a period of further sales growth, particularly in West Africa and the Middle East, production capacity was again becoming an issue.  The directors were reluctant to move premises again as they did not want to further increase tensions.  They engaged a consultant to investigate their situation and after two months he produced a report.  The report put forward a persuasive argument that by opening a production unit in Zambia, a republic in central Africa, they could meet the growing production requirements and at the same time significantly reduce manufacturing costs.  Following several years of dramatic economic decline the Zambian Government had received aid from the World Bank to fund economic development.  In order to receive the funding Paper Converters Ltd had to enter into a joint venture with a local Zambian company.  The joint venture partner was an executive agency of the Zambian Government.

After detailed investigation of a proposed joint venture the company signed an agreement with the Zambian government and six months later production started in Lusaka.  Alan and Barry had expected there to be some initial teething problems but three years later the joint venture was still not delivery the expected results.  Although some cost savings were achieved the savings were only 20% of expectations.  In order to maintain a degree of control over its investment the Paper Converts board of directors had installed a system of reporting and control procedures that mirrored the procedures in the UK organisation.  Although these procedures had been successfully implemented in the UK for several years the directors could not understand why the Zambian staff seemed to ignore procedures relating to:

·         levels of authority for expenditure

·         appointment of senior managers

·         separation of responsibilities for approving payments

·         approval of credit accounts

·         selection of local suppliers

·         management reporting

You are a student who has approached the company looking for an organisation on which to base your management project.  After a brief discussion with Alan and Barry you mention that research has shown that the biggest cause of failure to meet post-merger and expansion expectations is a clash of cultures, both organisational cultures and international cultures.  Alan and Barry have asked you to prepare a report for them that explains this point in more detail and recommends what could be done to overcome, or at least minimise, the effects.

Discussing and Assessing a Quantitative Approach to Longitudinal Research

REPORT ON DATA ANALYSIS 
- discussing and assessing a quantitative approach to longitudinal research

 • Why would we conduct quantitative research to investigate social issues? What are its strengths and limitations?

• What can longitudinal research tell us? Again, what are its strengths and limitations?

• What approach has been taken in the example you have looked at (e.g. in terms of research design, data collection, analysis etc.)?

 Can you explain why this approach has been taken, and what has been achieved as a result of this?

Diversity and Cross-Cultural Management

Diversity and Cross-Cultural Management

Discuss and evaluate the key dimensions of national culture in a country other than your own domicile, making reference where possible to an organisation located in that country. One of the two frameworks (models) below may be used:

-    values/ shared meanings; political system; religion/ philosophical beliefs; economic prosperity; language; and education system (French, 2007);

-    power distance; uncertainty avoidance; individualism/ collectivism; masculinity/ femininity; long term orientation (Hofsted, 2001).

Human Resource Management Comparison

Comparison of  Human Resource Management in two countries of your choice.

The project should cover the following areas:

·         Awareness of differences within and between countries in terms of prevailing HR systems

·         Awareness of the importance of national culture and business systems in the development of HRM

·         Use of two functional areas of HRM to illustrate answers.

·         Discussion of global convergence and/or divergence of HR systems between the chosen countries.

The Classical Approach in Management Theory

The Classical Approach in Management Theory

In management theory, one approach often referred to is "the classical approach". What is understood by this approach and what might be the major criticisms?

Hospitality Management: Hospitality Industry in UK

Hospitality Management: Hospitality Industry in UK

Part A: (1000words)

* What part does the hospitality industry play in supporting economic stability for a major city in the UK?

You decide which major city the essay relates. The essay should include three separate sections that may or may not be given a subtitle (introduction, main body and a conclusion).

Part B: (1000words)

* Undertake an analysis of your personal development profile and consider those things you will be working on to improve your chances of success in relation to both your degree and your employability.

Your should follow a logical and reflective approach to undertake your personal development analysis. Having undertaken the analysis, you can structure your report so it:

>  Start with an introduction,

>  Has a section reflection on your personal analysis,

>  Has a section on areas for improvement that are (Specific, Measureable, Attainable, Relevant and Time-bound),

>  Ends by a conclusion.

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Contemporary Organisational Behavior

Contemporary Organisational Behavior

Essay Question:

Communication is central to understanding organisational behaviour as it affects organisational performance and individual career prospects.

Identify some of the barriers to communication in organisations. Select three organisations of your choice and show how they have tried to overcome these barriers.

Guidelines:

Many possible points can be discussed, including the following:

Barriers to communication might include power difference, gender differences, cultural diversity, individual perceptions, filtering, physical and psychological ‘noise’, technology, etc.

Methods for improving communication might include commitment to this objective by chief executives, words backed by action, commitment to two-way communication, emphasis on face-to-face conversation, sharing information with subordinates, encouraging employees to share good and bad news, message to be targeted to the audience intended, etc.

Recommended Reading (to support your assignment): Refer to relevant chapters as indicated in your module guide.

Antony, F. And MacVicar, A. (2011), Contemporary Organisational Behaviour, McGraw Hill.

Huczynski, A. and Buchanan, D. (2010) Organisational Behaviour, 7^th edition, FT. UK Prentice Hall, Harlow

Mullins, L.J. (2005) Management and Organisational Behaviour, FT. UK: Prentice Hall. Harlow

Jones, G. and George, J.(2007) Contemporary Manangement,McGraw-Hill

Wilson, F. (2010) Organisational Behaviour and Work: A Critical Introduction (3rd Edition) Oxford University Press

Journals:

Academy of Management Journal

British Journal of Management 

European Management Journal

Harvard Business Review* (an excellent place to seek out topics)

Human Resource Management Journal

Journal of Management Studies

Journal of Organizational Behaviour

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Managing the Global Workforce

MANAGING THE GLOBAL WORKFORCE

Whether through involvement with multi-national companies or the increasing diversity of the workforce in most industrialised societies, we are all coming into greater contact with people from different cultures who bring differing understandings of the nature of management, the role of organisations within the wider society and differing beliefs, values and ethics.

Such differences can be a source of both conflict and creativity, and is one of the most important issues of the 21st century.  Together with the recognition that the dominance of western perspectives on all areas of management is not always appropriate and can no longer be sustained. This module aims to equip students with the knowledge and capabilities needed to negotiate productive and respectful relationships across boundaries of culture, ideology and belief

TASK: 

Critically assess, using relevant theoretical frameworks, the cross cultural environments of a suitable industry, organisation or similar construct and make recommendations as to management practice in the chosen scenario.

Write a self reflective report on how the learning taken from this module has contributed to their existing portfolio of transferable skills and could be used to enhance their individual employability for the future.

CASE SCENARIO:

Imagine that the University of Derby is about to provide higher education courses in either a named country in Europe or a named country in Asia.  Select only one location to use as the basis for the assignment.  You must name the country at the beginning of your assignment.

Assess the management challenges and opportunities this undertaking will present for the University and produce a report providing recommendations for the approach that the University could take to ensure success.

Reading List

Recommended Reading

Essential: Browaeys, M-J and Price, R. (2008) Understanding Cross-cultural Management FT Prentice Hall

Other Useful Texts

Adler, N. (2008) International Dimensions of Organizational Behavior (5th edition) Prentice Hall

French, R. (2007) Cross-Cultural Management in Work Organisations CIPD

Hofstede, G. (2001) Culture’s Consequences: International Differences in Work Related Values Sage

Hofstede, G. (2005) Cultures and Organizations McGraw Hill

Mead, R. (2005) International Management: Cross-cultural Dimensions (3rd edition) Blackwell

Trompenaars, F. and Hampden-Turner, C. (1997) Riding the Waves of Culture; Understanding cultural diversity in Business (2nd edition) Nicholas Brealey

Schein, E.H. Organisational Culture and Leadership. 4^th. Edn. San Francisco CA. Jossey-Bass.

Journals:

Cross-cultural Management

International Journal of Human Resource Management

International Journal of Cross-cultural Management

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User Demand on the Development of Public Policy and Law

User Demand on the Development of Public Policy and Law

“Critically analyse and critically discuss the influence of user demand on the development of public policy and law”


Critically analyse and critically discuss the influence of user demand on the development of public policy and law. This will involve: giving examples from your own area of professional practice; comparing and contrasting writers’ views and different perspectives about the issues; and identifying the concepts and ideas relevant to professional practice. This should not be just a description or expression of your views; you must support these by reference to the relevant literature, research and theory;


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Government and Business

Government and Business

1.     Identify and assess the main roles of government in relation to business. Discuss in relation to at least four countries. (400-450words)

2.     Outline and evaluate the main ways in which government regulates business. Discuss in relation to at least four countries. (400-450words)

3.     Discuss and evaluate government policy in relation to the UK agriculture industry and railway. (400-450words)

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