Hospitality Management: Accommodation Management

Hospitality Management: Accommodation Management

“Accommodation management in hotels requires a smooth interaction of departments and roles in order to achieve optimum performance.  Discuss the significance of this statement and how the roles of hotel employees contribute to this.”

Module Text Book

Wood, R.C. (2013) Key Concepts in Hospitality Management. 1^st ed. London: Sage.

Recommended Texts and Sources

Abbott, P. & Lewry, S. (1999) Front Office Procedures, Social Skills, Yield & Management.  2^nd ed.  Butterworth-Heinemann.

Baker, S., Huyton, J. & Bradley, P. (2000) Principles of Hotel Front Office Operations.  2^nd. Ed. Continuum.

Bardi, J. A. (2010) Hotel Front Office Management, 5th ed.  John Wiley & Sons, New Jersey.

Berry, L., Wall, E., Carbone, A. and Lewis, P. (2006). Service clues and customer assessment of the service experience: Lessons from marketing.  The Academy of Management Perspectives, 20 (2), 43-57.

Bitner, M. (1992) Servicescapes: The impact of physical surroundings on customers and employees.  Journal of Marketing, 56 (April), pp.57-71.

Czepiel, J. A., Solomon, M. R. & Surprenant, C. F.  (eds.) (1985) The Service Encounter.  Managing Employee/Customer Interaction in Service Businesses.  Lexington Books, pp.101-112.

Dix, C. & Baird, C.  (1998) Front Office Operations.  4^th ed. Longman.

Hoffman, K. D., Bateson, J. E. G., Wood, E. H. & Kenyon, A. J.  (2009) Services Marketing: Concepts, Strategies and Cases.  3^rd ed. Thomson, South Western.

Johnston and Clark (2005) Service Operations Management: Improving Service Delivery.  2nd ed.  Financial Times/Prentice Hall.

Kandampully, J. A. (2007) Services Management: The New Paradigm in Hospitality.  Pearson, Prentice Hall: New Jersey.

Lovelock, C. Wirtz, J. & Chew, P. (2009) Essentials of Services Marketing.  Pearson Ed.

O'Fallen. J. & Rutherford, D. G. (2010) Hotel Management and Operations.  5th ed.  John Wiley & Sons.

Verginis, C. Wood, R.  (2002) Accommodation Management.  Thomson Learning.

Woods, Ninemeier, Hayes and Austin (2006) Professional Front Office Management.  Prentice Hall.

Yeoman, I., & Ingold, A.  (2000) Yield Management Strategies for Service Industries.  Edington Hook.

Zeithaml, V. A., Bitner, M. J. & Gremler, D. D. (2005), Services Marketing, 4^th ed.  McGraw Hill.

Journals/Industry Publications:

Cornell Hospitality Quarterly

Hospitality 

The Hospitality Review 

Lodging Hospitality 

Caterer and Hotelkeeper 

International Journal of Contemporary Hospitality Management 

International Journal of Hospitality Management 

International Journal of Service Industry Management Facilities 

Facilities Design and Management.

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